9/11 Family Member Visit Information

Visiting the 9/11 Memorial & Museum will always be free for 9/11 family members. A dedicated phone line for family members is available to assist in planning your visit to the Museum, which we are working to safely reopen. 

A view from behind shows two women embracing in Foundation Hall. The woman on the right is wearing a rainbow-colored hooded sweatshirt. To their left is a person wearing a white hardhat.
Photo by Jin S. Lee

To visit the Museum when it reopens, we recommend making an advance reservation by phone to guarantee your visit on a specific date and time, and so that we can work to best facilitate your time here. Due to capacity constraints in the Museum, all visitors need to obtain a ticket for entry.

Family members can bring two complimentary guests. Any additional guests will be charged standard ticket prices.

Please call (212) 266-5201 to reserve tickets by phone. This dedicated phone line is available Monday through Friday, 9 a.m. to 5 p.m. Ticket reservations made through this number will be available at a dedicated ticket window at the Museum. Staff at this number will also provide assistance in planning a visit.

Although family members are strongly encouraged to reserve tickets by phone, requests for tickets can also be made via e-mail by sending the preferred date and time of the visit to familyvisits@911memorial.org. In order to ensure that we provide the best service to family members, please also provide the name of your loved one as it appears on the Memorial, along with your relationship. Please include a phone number at which you can be contacted to confirm the details of your visit.

Family Room

The Family Room, located on the Atrium Terrace level of the Museum Pavilion, provides a private place of comfort and reflection for 9/11 family members and their guests.

OCME Repository at the World Trade Center

The OCME repository houses unidentified or unclaimed remains of 9/11 victims in a dignified setting.