Volunteers play a crucial role in fulfilling our mission and bring skill sets that are as diverse as New York City itself. Below you will find opportunities to give back by putting your talents to good use in both public-facing and office-based volunteer positions.
Courteous people with excellent communication skills are encouraged to help in our public-facing opportunities, ensuring visitors have an enriching experience at the Memorial and Museum. Office-based opportunities provide vital support to our behind-the-scenes work. Our volunteers range in age from 16 to 86 and bring a wide range of life skills to the organization.
For questions about becoming a volunteer, send an e-mail to firstname.lastname@example.org.
Video: Volunteering at the 9/11 Memorial & Museum
Visitor Services Volunteers
Volunteers in Visitor Services enhance the visitor experience by proactively greeting and answering questions. They inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. We currently have openings for Visitor Services volunteers some weekdays and weekends. Shift times are 9:45 a.m. to 1:45 p.m., 12:30 to 4:30 p.m., and 2 to 6 p.m. If volunteering weekends, time commitment is one shift every other week. Training is held every six to eight weeks and lasts about six hours.
Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. We are currently full in this position, please complete an application form to be included on the wait list.
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held once a year and we don’t currently have a session planned. Please complete an application form to be included on the waitlist.
Guided-Tour Greeter Volunteers
Volunteers contribute toward the smooth operation of guided tours in the Museum and on the Memorial. Volunteers assist staff by greeting visitors, informing them about tour options, helping with the tour check-in process, and conducting surveys of tour participants. This seasonal position runs from April to October. We recommend one 4-hour shift per week and are looking for volunteers to serve the 11 a.m. to 3 p.m. shift.
Summer Volunteer Positions
Summer Visitor Services Volunteers
Summer Visitor Services volunteers play a critical role during this busy time by connecting with visitors and providing a meaningful experience both on the 9/11 Memorial and in the Museum. We are seeking summer Visitor Services volunteers aged 16 and over who are friendly, outgoing, and comfortable assisting 9/11 Memorial & Museum visitors. Responsibilities include greeting visitors, proactively offering assistance to visitors, and answering questions. We recommend summer volunteers work two 4-hour shifts per week for two to three months. Volunteers are requested not to miss more than two shifts in the summer. Applicants must be available to interview during the late afternoon on April 17, May 14, May 20, or June 2, and they must be available for training on June 13, June 20, or June 27.
Summer Retail Greeter Volunteers
Summer retail volunteers assist staff in the Museum Store and at the retail carts on the Memorial during this busy time. As a summer retail volunteer, you will greet visitors and provide helpful information about products. Responsibilities include Informing visitors about products and sharing stories behind products as they connect to themes in the Museum, such as recovery efforts and remembrance. We recommend summer volunteers work two 4-hour shifts per week for two to three months. Volunteers are requested not to miss more than two shifts in the summer. Shift times are 11 a.m. to 3 p.m. or 3 p.m. to 7 p.m. Applicants must be available to interview in the late afternoon on either May 13 or June 5, and they must be available for training on June 13 and 14 or June 29 and 30.
Summer Guided Tour Greeter Volunteers
Volunteers contribute toward the smooth operation of guided tours in the Museum and on the outdoor Memorial during this busy time. Volunteers assist staff by greeting visitors, informing them about tour options, helping with the tour check-in process, and conducting surveys with tour participants. We recommend summer volunteers work two 4-hour shifts per week, from 11 a.m. to 3 p.m., for two to three months. Volunteers are requested not to miss more than two shifts in the summer. Applicants must be available for training on April 15, May 20, or June 11.
Summer Youth and Family Tour Greeter Volunteers
Volunteers assist with the operation of all Youth & Family Tours on the Memorial plaza. Volunteers greet visitors at the outdoor Memorial tour cart, assist with checking in visitors for their tours, and answering questions. Volunteers also support the tour leader by monitoring tour participants. Experience with education and/or working with children is preferred. The tours run on weekday mornings from June 22 to August 21—we recommend summer volunteers work two 4-hour shifts per week, 9 a.m. to 1 p.m., for two to three months. Volunteers are requested not to miss more than two shifts in the summer. Applicants must be available for training during the week of June 15.
Summer Membership Greeter Volunteers
Volunteers greet visitors during this busy time on the outdoor Memorial and inside the Museum, providing information on how they can support the 9/11 Memorial & Museum through membership giving. Volunteers also provide directions and general Memorial and Museum information. We recommend summer volunteers work two 4-hour shift per week for two to three months. Volunteers are requested not to miss more than two shifts in the summer. We are looking for volunteers on Thursdays, Fridays, or Saturdays, to serve the 11 a.m. to 3 p.m. shift. Applicants must be available for interview late afternoon on May 19 and training on June 13.
Please complete your application by May 15 to be considered for the summer volunteer program.
Communications Training Volunteer
We are looking for a communications professional with more than 15 years of experience to deliver training to our employees on email best practices, presentation and meeting communication, business collaboration, and in some cases, training in media opportunities. You will inspire staff to think creatively about their work, empower them with skills, and challenge them to improve their day-to-day interpersonal collaboration with colleagues. We recommend someone commit to five hours per week for at least six months with us, with the opportunity to review. This role is based in our offices, with some remote working possible. To apply for this position, please email a resume to email@example.com.
Exhibition Media Volunteer
The volunteers will review new Museum visitor–generated content, including written messages, audio and video recordings, and online registry profiles. Volunteers will identify submissions for possible exhibition display, tag recordings with key words for future research, and transcribe recordings. We are seeking volunteers with excellent listening, writing, and organizational skills. We recommend one 4-hour shift per week for six months or longer and are looking for volunteers on Mondays, Tuesday mornings, Wednesdays, Thursday afternoons, or Fridays.
Volunteers generally pledge four hours a week for at least six months. Museum docents are expected to volunteer for a year, unless noted otherwise. If volunteering weekends in the Museum, the minimum time commitment is a four-hour shift every other week. Longer terms of service are encouraged and appreciated.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age, or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial & Museum.
All potential volunteers must complete an application including an informal interview, supply two verifiable references, and pass a background check. All volunteers are expected to complete training before their service begins.
For questions about becoming a volunteer, email firstname.lastname@example.org.