A Safe Museum Experience

All visitors to the 9/11 Memorial & Museum must wear CDC-approved masks and follow all health and safety guidelines. Museum tickets must be purchased in advance for timed visits that allow for distancing. Please prepare for ongoing operational changes to ensure a safe experience for all visitors. The Museum reserves the right to refuse or revoke the admission of any visitor whose conduct violates these guidelines.

Tickets Must Be Purchased in Advance

This black and white graphic depicts a ticket.

Tickets must be purchased in advance

All tickets must be purchased in advance for timed sessions to allow for proper spacing to maintain social distancing.  

Be prepared for a temperature check

This black and white graphic depicts a man and a thermometer.

Be prepared for a temperature check

All visitors to the Museum will pass through a machine to have their temperature checked before entry.

Museum Capacity is Limited for Safe Visitation

This black and white graphic shows two human figures separated by an arrow denoting six-feet distance.

Museum capacity is limited for safety

Museum capacity is reduced to allow for proper spacing among visitors.

Bring Your Own Water

This black and white graphic depicts a water bottle.

Bring your own water

Services including the café, coat check, and water fountains will also be unavailable in adherence to government guidelines. Water is available for purchase. 

Coat Check is Closed

This black and white graphic depicts luggage.

Coat check is closed

In adherence with government guidelines, our coat check is closed. Oversized bags and packages will not be allowed in the Museum. Please be mindful when planning your trip.