Business, Government, and Military Leaders Gather for Summit on Security

As our city and nation confront the current global health crisis, leaders from business, government, and the military gathered virtually on November 9 and 10 for the third annual 9/11 Memorial & Museum Summit on Security, presented by Fiserv.

Leaders such as Chairman Michael R. Bloomberg and Fiserv President, CEO, and Director Frank J. Bisignano were joined by more than 30 experts, chief executives, senior military and intelligence officials, and business and community leaders from across the public and private sectors for a critical dialogue about how we can all make our companies, cities, and nations safer. 

The agenda for this year’s Summit was wide-ranging and impactful, exploring topics such as crisis leadership, cybersecurity threats in this new age of remote work, the ongoing transformation of airline security, and healthcare privacy. A Lessons on Leadership series featured prominent figures providing their first-person experience, drawing upon lessons from the past to meet present-day challenges, whether in service of maintaining our nation’s nuclear strike capability or ensuring the security and stability of the financial markets.

In conversation with Bloomberg’s Jason Kelly, Atlanta Mayor Keisha Lance Bottoms and Washington, D.C. Mayor Muriel Bowser shared their experience planning for and confronting COVID-19, as well how to address systemic racism in the U.S., and solutions to the economic hardships confronted by the communities they serve.

Frank Bisignano reflected on his time managing Citigroup’s continuity plan after 9/11, helping relocate 16,000 workers who were displaced, and how this experience affected him as a leader and now informs Fiserv’s response to the pandemic.

Synchrony Financial CEO Margaret Keane spoke about the decision to pivot the company to remote work in order to keep her employees safe from COVID-19. She sees value in taking decisive action and knowing how to avoid micromanaging. “I have more confidence in who I am as a leader,” Keane told Kelly, emphasizing the value in giving her employees hope to keep them engaged in the workplace. “We need hope,” she said.

By 9/11 Memorial Staff

The third annual 9/11 Memorial & Museum Summit on Security is made possible by Presenting Sponsor Fiserv and Media Sponsor Bloomberg, as well as Craig Newmark Philanthropies, Montefiore Medicine, Anheuser-Busch Foundation, Brightcove, Con Edison, Mobilitie, K2 Integrity. Formerly K2 Intelligence Financial Integrity Network, and Underwriters Laboratories Inc. Funds raised by this event support 9/11 Memorial & Museum Public and Professional Programs and Salute to Service programming in honor of veterans and their families.