Digital Learning Experience FAQs

Arrive 15 minutes before your scheduled start time at the group entrance, located near the southeast corner of the Museum Pavilion. For directions to group check-in and information on bus access, click here.

Food, gum, or beverages other than water are not permitted inside the Museum. The Museum does not have lunchroom facilities for students.

Your class may not enter the Museum before your designated start time. However, you may stay after your program to explore additional exhibits.

Bring as little as possible to expedite your entry. All items are screened in x-ray machines and all visitors will be asked to pass through magnetometers. We provide all necessary materials for student programs. Click here for security screening details.

Guided school programs are a scheduled length of 90 minutes. Programs begin at 10 a.m., 10:30 a.m., 12 p.m., and 12:30 p.m.

We cannot guarantee entry for late arrivals. Groups that arrive more than 30 minutes late will not receive a program and the visit will instead become self-guided.

Each program begins in the Education Center and explores specific sections of the Museum as outlined in the program descriptions. If you would like to explore additional exhibits with students, allow extra time after your program.

Click here for full pricing information. For details regarding the Arthur M. Blank Family Foundation grant, see below.

All guided school programs are free for New York City primary and secondary schools serving grades 3 through 12. Limited funding is also available for schools in New York State (outside of New York City), New Jersey, and Connecticut. Self-guided visits are not supported by the grant.

Groups using grant funds must cancel within 14 days of their program. Schools that fail to adhere to this policy or fail to show up on the designated day of their trip risk suspension of their booking privileges.

These groups are not covered by the grant and should contact the Group Sales Department directly ([212] 266-5200 or groups@911memorial.org) to schedule a self-guided visit.

The maximum group size is 30 students. Groups that arrive with more than 30 students will not receive a program.

We require one chaperone for every 10 students. Additional chaperones outside of this ratio must purchase tickets at full price, with exceptions for one-to-one aides supporting students with disabilities. We recommend no more than five chaperones per group.

For lesson plans and helpful resources, visit the Students and Teachers and Resources sections.

The 9/11 Anniversary Digital Learning Experience used to be named “Anniversary in the Schools” – it’s the same program, just a different name. The program consists of two parts: a pre-recorded film that can be screened on-demand to accommodate all schedules and time zones; and a live chat with 9/11 Memorial & Museum Education staff.