Education Specialist

DEPARTMENT: Education                                        
REPORTS TO: Education Programs Manager
CLASSIFICATION: Non-exempt
SALARY: $63,000 - $65,000 per year
DATE: April 2025

Note: This position requires a cover letter for consideration. Refer to the “How to Apply” section of the job description for details. Applications without a cover letter will not be considered.

POSITION OVERVIEW:

The Education Specialist works with 9/11 Memorial & Museum Education staff to deliver high-quality programming for school, youth, and family audiences. This position delivers age-appropriate education programs for school and educator groups visiting the Museum and virtually through our Virtual School Programs. Intensive initial training will be provided by Memorial Museum staff.

As programming evolves, this position will deliver age-appropriate school tours, teacher professional development sessions, and programs for intergenerational audiences visiting the Museum. In addition, this position will support the education staff on other relevant programming.

The Education Specialist will report to the Education Programs Manager within the Education Programs team. Education Programs and may require the flexibility to work evenings and occasional weekends.

ESSENTIAL FUNCTIONS:

  • Lead, film, and facilitate virtual school programs for school and educator groups.
  • Lead tours for school, educator, and intergenerational groups visiting the Museum.
  • Contact teachers in advance of field trips to assess specific requests and confirm registration details.
  • Set up and break down tour equipment while promptly reporting any technical issues. 
  • Deliver daily tours and student workshops for school groups visiting the Museum.
  • Assist with additional special projects related to educational programming.
  • Collaborate with the Education Programs staff to effectively assess these programs.
  • Facilitate family programs for intergenerational audiences as needed.
  • Support the development and facilitation of professional development workshops as needed.
  • Continually study the Museum’s collections, exhibitions, and content to ensure a thorough understanding of our institution, the World Trade Center, and the history surrounding 9/11.
  • Ensure that all content delivered to Museum visitors is accurate.
  • Make other presentations on behalf of the Museum, including at external conferences.
  • Provide public tours, as needed.
  • Other duties as assigned.

QUALIFICATIONS/SKILL REQUIREMENTS:

  • College degree required.
  • At least three years’ experience coordinating or teaching museum education programs.
  • Knowledge of and experience with museum education concepts, pedagogy, and best practices.
  • Basic familiarity with 9/11 history desirable, but not required.
  • Highly organized, able to organize details and schedules.
  • Self-starter, takes initiative, works well independently.
  • Excellent communication skills, including telephone, interpersonal, and written skills.
  • Able to interact professionally and appropriately with staff, volunteers, and the public.
  • Command of a second language preferred.
  • Able to work evenings as needed.
  • Working knowledge of Microsoft Office, Adobe Acrobat, Outlook calendaring, Zoom, and relevant database software preferred.
  • Ability to accept guidance, direction, and supervision; able to give feedback and share ideas appropriately and professionally.
  • Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

  • Participate in the Annual 5K Fundraiser and September 11th Commemoration.
  • Assist with other special projects and events in support of the 9/11 Memorial & Museum mission, as assigned

HOW TO APPLY

  • Include job title in the email subject field.
  • Please indicate the location where job posting was seen
  • Please submit a resume and cover letter to 911mmeducationjobs@911memorial.org
    • Note: Applications without a cover letter will not be considered

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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodation may be made for qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.