Retail Associate

DEPARTMENT: Strategy & Operations                            
REPORTS TO: Retail Operations Manager
CLASSIFICATION: Non-exempt
SALARY: $25 per hour
DATE: January 2025

POSITION OVERVIEW

As a Retail Associate at the 9/11 Memorial & Museum, you will play a key role in creating a memorable and respectful experience for visitors from around the world. This is an opportunity to work in a deeply meaningful setting, where you’ll not only deliver exceptional customer service but also be a part of honoring and preserving the legacy of 9/11, ensuring every visitor’s experience is impactful and respectful. In this position, you’ll be responsible for the daily operations of the Museum store, café, outdoor carts, and Audio Guide Desk.

ROLE AND RESPONSIBILITIES:

  • Proactively greet and welcome visitors, providing excellent customer service in the retail areas which include the Museum Store, Café, Audio Guide desk and Retail Carts on the Memorial.
  • Cultivate a strong knowledge of products and brand storytelling to enhance visitor interactions and sales.
  • Remain mobile and engaged with customers on the sales floor, ready to assist with product inquiries or needs.
  • Encourage mission support by asking for donations.
  • Ensure the store, café, and retail cart areas are clean, organized, and visually presentable to visitors.
  • Foster a positive and professional work environment by collaborating with team members from across the organization
  • Uphold institutional policies and procedures while maintaining outstanding customer service.
  • Accurately process transactions, including cash and credit card payments, following all financial and organizational policies.
  • Assist with receiving deliveries, unpacking, organizing stock, ensuring timely replenishment, and performing inventory and cycle counts.
  • Communicate any operational or customer service challenges promptly to management for resolution.

ASSOCIATES ARE EXPECTED TO

  • Work part-time, 16-29 hours per week
  • Work weekends and holidays
  • Wear a museum-issued uniform
  • Work both outdoors on the memorial and indoors at the museum in all weather
  • Stand for long hours
  • Take direction from Supervisors and Managers
  • Demonstrate strong interpersonal and communication skills
  • Be comfortable working with a diverse international public in a busy environment

QUALIFICATIONS/SKILLS REQUIREMENTS

  • 1-3 years’ experience in retail store sales
  • Excellent customer/guest service skills
  • Highly responsible and reliable
  • Ability to work both as part of a productive team and independently

Work Environment and Physical Considerations

The physical demands and work environment described in this job are typical of what you can expect and are important for successfully carrying out the essential responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.  The employee will be required to stand for long hours and be able to lift heavy boxes up to 40 lbs.

The work environment includes both indoor and outdoor settings, and while the noise level is generally low, you'll find that it’s a relaxed and comfortable place to work. There are no special protective devices required in the retail environment.

HOW TO APPLY 

  • Please submit a resume to 911mmretailjobs@911memorial.org
  • Please include the job title and first and last name in the email subject
  • Applicants must be legally authorized to work in the United States

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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background. 

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.