Virtual Field Trips FAQs

Learn more about participating in our live, interactive tours.

Can platforms other than Zoom be used for a virtual school field trip?

No, at this time, Zoom is the only platform we use for the virtual field trips.

Do I need a Zoom account to participate in the virtual field trips? Do my students?

Is the Arthur M. Blank Family Foundation grant funding available for virtual field trips?

No, unfortunately, grant funding for virtual field trips is not available at this time.

Why are credit cards the only form of payment accepted for virtual field trips?

Given our extremely limited staffing during the pandemic, all payments must be made via credit card during this time. We hope to offer additional options in the future and apologize for any inconvenience.

I paid for a virtual field trip but did not receive my Zoom link. When will I receive it?

You will receive your Zoom link after you register your class. A link to the Zoom registration form is in the confirmation e-mail you receive after paying for your virtual field trip.

Who do I contact if I have technical difficulties before or during the program?

9/11 Memorial & Museum staff are unable to answer technical support questions during the tour. If you need technical support to connect through Zoom or have technical issues during the virtual school tour, please contact the Zoom help center at https://support.zoom.us/hc/en-us

What should I do if my Virtual Memorial School Tour is cancelled due to inclement weather?

If a Virtual Memorial School Tour is cancelled due to inclement weather, you will receive an e-mail with information about how to reschedule your program.

What if I need to cancel or reschedule my virtual school tour?

If you need to make any changes to your reservation, please contact Group Sales at groups@911memorial.org.

Can I book a Virtual Museum Tour for elementary students or a Virtual Memorial Tour for high school students?

We have launched our virtual school programs with these two offerings, tailored to these age groups. We plan to expand on these in the near future.

What will my students see during the Virtual Museum School Tour?

During the tour, students explore several exhibitions within the Museum where they encounter artifacts ranging from massive pieces of the original Twin Towers to tributes created in response to the attacks. These exhibits and artifacts help students understand what happened on 9/11 and in its aftermath and consider the ongoing repercussions of the attacks.

What will my students see during the Virtual Memorial School Tour?

During the tour, students take in panoramic views of the rebuilt World Trade Center site and explore the symbolism and design of the eight-acre Memorial plaza. By encountering stops such as the Memorial Glade and the Survivor Tree and learning about the arrangement of names surrounding the reflecting pools, students understand what happened on 9/11 and consider how people selflessly responded in the aftermath of the attacks.

Are the tours interactive?

Yes, there are several opportunities during the tours for students to interact with the tour leader by using the chat box in Zoom to make observations about artifacts as well as ask and answer questions.

Are there any materials I can use to prepare my students for the virtual field trips?

We have several resources on our website, including online lesson plansfirst-person stories, and interactive timelines, which can be helpful in preparing your students for their virtual field trip.

What days and times are virtual field trips offered?

Virtual Museum School Tours are offered through December 22 at the following times:

Mondays at 1 p.m. ET

Tuesdays – Thursdays at 10 a.m. and 1 p.m. ET

Fridays at 10 a.m. ET

 

Virtual Memorial School Tours are offered through December 18 at the following times:

Mondays at 10 a.m. ET

Fridays at 1 p.m. ET.

What if I have students with disabilities and require accommodations?

Live captioning and ASL interpretation will be available upon request. For more information, please contact access@911memorial.org.

When will onsite programs be offered again?